Privacy Policy

Privacy Collection Notice and Policy – Identity Verification, DVS and AML/CTF Compliance
 

Auswide Conveyancing Pty Ltd (ABN 27 618 088 298)

Purpose

 This notice explains how we collect, use, disclose and store your personal and identification information when we verify your identity for conveyancing matters and to meet our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and the Australian Privacy Principles.

What we collect

We collect the following information (Identification Information):

• Full name, date of birth and contact details
• Details from your identity documents (for example, driver licence, passport, birth certificate or other government-issued documents)
• A facial image and biometric data collected during digital verification
• Any additional information required for customer due diligence (such as source of funds or nature of the transaction)

Why we collect it

We collect this information to:

• Verify your identity using reliable and independent sources
• Comply with our customer due diligence obligations under the AML/CTF Act
• Meet the ARNECC Verification of Identity Standard for electronic property transactions
• Assess and manage money-laundering and terrorism-financing risk
• Maintain records as required by law

Document Verification Service (DVS)

We use the Australian Government Document Verification Service (DVS) to check whether the details on your identity documents match the records held by the issuing authority.

We access the DVS through our approved Gateway Service Provider (Scantek, which powers the EasyAML platform we use). The DVS returns only a match or no-match result. It does not give us access to the full government record.

By proceeding with the verification process you consent to your identification information being checked with the document issuer or official record holder via third-party systems (including the DVS) for the purpose of confirming your identity.

If you do not consent

You do not have to consent to electronic verification or DVS checks. If you decline, we may not be able to complete the required identity checks electronically. In that case we will discuss alternative methods with you, such as sighting your original identity documents in person. We may not be able to act for you if we cannot complete the necessary verification.

How we use and disclose the information

We use and disclose your information only for the purposes described above and as required or authorised by law. This includes disclosure to:

• Our identity verification provider (Scantek / EasyAML) to perform the checks
• Government agencies or registries as required for the transaction or under the AML/CTF Act
• AUSTRAC, if we are required to make a report
• Our professional advisers, where necessary

We do not sell or use your identification information for marketing.

Record keeping

We retain verification records for the periods required by the AML/CTF Act (generally 7 years) and the electronic conveyancing rules.

Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Make a complaint about how we handle your information

Complaints

If you have a complaint about the collection, use or disclosure of your identification information (including in connection with the DVS), please contact us first:

Privacy Officer

 Auswide Conveyancing Pty Ltd
 [email protected]
 02 9629 6685

We will respond within a reasonable time. If you are not satisfied with our response, you may contact:

• The Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or
• The Attorney-General’s Department (which administers the DVS) at idmatch.gov.au

Contact us

For questions about this notice or your information, please contact us using the details above.

This notice should be read with our full Privacy Policy. We may update it from time to time.